Shipping & Payment

Shipping Policy for Stickz

Last Updated: [06/12/2025]

Thank you for shopping with Stickz. This Shipping Policy explains how we process, ship, and deliver orders placed on our website, including domestic and international shipments.

1. Order Processing Time

• Orders are processed within 1–3 business days.
• Processing may take longer during high-volume periods, holidays, or sales events.
• You will receive an order confirmation email and a shipping notification once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping costs and delivery estimates depend on:

• Destination country
• Shipping method chosen at checkout
• Weight and size of your order

Delivery estimates do not include processing time.

Typical Delivery Estimates (Guide Only):

• UK Domestic: 2–5 business days
• Europe: 5–10 business days
• USA & Canada: 7–15 business days
• Rest of the World: 10–20+ business days

Actual times may vary depending on the courier, customs processing, and local postal services.

3. Shipping Locations

Stickz ships to:

• United Kingdom
• Europe
• United States
• Canada
• Australia & New Zealand
• Most other international destinations

If your location isn’t available at checkout, please email us and we will do our best to assist.

4. Order Tracking

Most international orders will include tracking. You will receive tracking details by email once your order has shipped.

Tracking updates may take 24–48 hours to appear after dispatch.

5. Customs, Duties & Import Taxes

For international orders, customs fees, VAT, duties, and import taxes may apply depending on your country’s regulations.

• These charges are not included in your order total.
• Customers are fully responsible for paying any applicable customs or import fees.
• Stickz is not responsible for delays caused by customs inspections.

Your local customs office can provide more information.

6. Lost, Delayed, or Damaged Packages

6.1 Lost or Delayed Packages

International shipping may experience delays due to customs, weather, or local postal issues.
If your package is significantly delayed, please contact us and we will help investigate with the courier.

6.2 Damaged Packages

If your order arrives damaged:

1. Take clear photos of the packaging and product
2. Contact us within 48 hours at support.stickz.uk
3. We will arrange a replacement or refund depending on the case

7. Incorrect Shipping Information

Customers must ensure that shipping details are accurate.
Stickz is not responsible for packages delivered to incorrect addresses provided at checkout.

If you notice an issue, contact us immediately — we may be able to amend the address before dispatch.

8. Returns Due to International Non-Delivery

If the courier returns your package due to:

• Incorrect or incomplete address
• Unpaid customs fees
• Delivery refused or unclaimed at customs/post office

…shipping fees may apply to resend the package.

9. Contact Us

If you have questions regarding shipping or delivery, please contact us at:

Email: support.stickz.uk